Do you want to help to help and support people to resolve their housing problems?

An exciting opportunity has arisen to join our busy Housing Needs Team to help find creative housing solutions for our customers.

We are looking for enthusiastic Housing Needs Officers to join our expanding, dynamic and innovative team providing housing advice and support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.

This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.

Are you as passionate about helping people with housing problems as we are? If you can:

• Communicate effectively, in person, in writing and over the phone to really understand how to help people to resolve their housing situation
• Manage a caseload effectively within competing demands
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention, relief and support, proactively working to prevent housing crisis.
• Analyse information meticulously and produce high quality written reports
• Skilfully negotiate with landlords and other external stakeholders
• Conduct interviews in complex and sometimes stressful situations

We want to hear from you.

This role will include carrying out interviews, home visits, liaison with other agencies, carrying out negotiations, agreeing and monitoring personal housing plans in addition to arranging temporary or permanent accommodation for customers facing homelessness. Drawing on your proven experience of dealing with customers in a busy front-line service, you will offer professional advice on a range of housing options to potentially homeless customers, by working with them to resolve their housing situation so you will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload.

Please use the job description and person specification to tell us how you would be suited to this role.

If you are a recent graduate who is looking to begin a career in housing and have a passion to learn and develop a wide range of skills, this may be the role for you and we would be keen to hear from you.

For an informal discussion regarding this vacancy, please contact Caroline Wakefield via email:

caroline.wakefield@rother.gov.uk

The job description and application form are available to download at the foot of this webpage.

Closing date for receipt of applications is midnight on: Sunday 8^th September 2024

Interviews are due to be held on: Wednesday 11^th September 2024