We can investigate odour from industrial, trade or business premises.

We are unable to investigate residential odour such as cooking or cigarette smoke as we do not have legislation that provides for this.

If you are experiencing odour problems from a neighbouring domestic property we recommend speaking to the owner or occupant as they may not be aware of the issue.

If this is not successful or where individuals are not approachable, think about writing to them and if this does not work, then why not try contacting the Mediation Plus, the free mediation service we partner with, who can assist you in communicating with your neighbour. Before contacting them please read the Mediation Plus privacy policy.

We recommend phoning them on 01424 446 808 to discuss their services before you report the problem to us.

If you are experiencing problems from your neighbour and either of you are privately renting or social housing tenants, the issue should be reported to your landlord first.

Please use the reporting form to see what we can help with and for advice on who else can help.

Before you report an odour the exact source address must be identifiable.

Please note, anonymous complaints cannot be processed.